Returns & Exchanges
At Culturelle®, we want you to be completely satisfied with your fashion investment. If your purchase doesn't meet your expectations, you can return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Attach Shipping Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing