Frequently Asked Questions
Everything you need to know about shopping at Culturelle®.
How can I track my Culturelle® order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, Culturelle® ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Are your materials sustainably sourced?
At Culturelle®, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.